One of the keys to a successful managed service or service contract strategy is not continually rolling trucks to offer necessary service. Business software maker ConnectWise has addressed that ...

A joint development of ConnectWise and NTRglobal, a pioneer in cloud-based remote support and IT automation software, ConnectWise Chat & Remote Control enhances client experience, increases ...

ConnectWise launched a new add-on for its business management platform that allows for integrated remote control and chat capabilities for partners to service their end users with a single click, the ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...