Outside of a complete computer meltdown, there’s probably only one thing computers owners fear more: calling technical support. Known to make the toughest of hombres break out in a cold sweat, and ...

Tech support scams have risen significantly in recent years. According to the Internet Crime Complaint Center, consumers and businesses lost almost a billion dollars ($924,512,658) to tech support ...

We don’t need new technology; we need to use the technology we have better. I just got off the phone with a technology support operation. As most of you know, the automated telephone systems are built ...

Call for Help: The Best PC, Phone, and Tablet Brands for Tech Support Not everyone is comfortable troubleshooting or fixing the devices they own. If tech support and repair options are a consideration ...

Tech support scammers have been offering bogus technical support services and “resolving” people’s non-existent problems with their devices or software for years. Using a range of tried-and-tested ...

When it comes to consumer scams, rip-off ploys have their seasons – and both the Federal Trade Commission (FTC) and the Identity Theft Resource Center (ITRC) say that the U.S. could be entering a high ...

A botched mail-server upgrade reminds me to always have a workaround and not to expect tech support to work miracles. Dennis O'Reilly began writing about workplace technology as an editor for ...