The Star Ratings Booster™ technology platform helps Medicare plans in supporting and enhancing quality performance ratings. The module enables CSS clinicians, with the support of clients' pharmacy and ...

Gartner recently released its Magic Quadrant report covering CRM customer service and support (CSS) suite vendors. Siebel stands alone in the leader quadrant, while E.piphany and PeopleSoft are the ...

Arm has announced Zena CSS, a standardised, pre-compute platform for the automotive sector that will help to significantly shorten development cycles, enabling software teams to start work before the ...

Web-based chat clients are nothing special these days, with most websites coming with a chat that pops-up from one of the web browser's corners at some point. What most of these chat implementations ...