Kiki (@just_ask_kiki), who previously sold phone cases through the site, said she empathizes with customers’ frustrations. Still, she said she understood Amazon’s latest policies because she, too, was ...

From amping up staffing by the thousands, to launching new initiatives to meet the surge in demand, companies such as Amazon are making changes to its operations as the busiest time of year rolls out.

Amazon is giving shoppers extra flexibility this holiday season with a new, extended return policy now in effect. For the 2025 holiday season, most items purchased on Amazon between Friday, Nov. 1, ...

Amazon Prime’s return policy is, without exaggeration, the reason I’ve been a member for nearly 10 years. It’s a cornerstone of the Prime membership’s value proposition, primarily because it removes ...

Amazon has started issuing payments to eligible Prime members as part of a $2.5 billion settlement over federal allegations that it misled customers. The online retailer agreed to the payouts in ...

With the retail landscape, both online and brick and mortar, being as vast as it is, it is more than likely that a consumer will end up making an impulse purchase or two as they go along. The silver ...

UNDATED (WKRC) — Amazon announced a return policy change ahead of the holiday shopping season. According to USA Today, Amazon is offering an extended return window to make its consumer shopping ...

Some of America’s top retailers are busy with a new strategy when it comes to the return of products. Walmart and Amazon, two of the retail giants, are among the two that are changing the process of ...

Amazon sometimes issues “return-less refunds” on low-cost or awkward-to-ship items because it’s cheaper to refund you than to pay for the return You can’t ...

Authorities are warning the public to be careful about texts impersonating Amazon and offering refunds. "Scammers are pretending to be Amazon again," the Federal Trade Commission said in a recent news ...