There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Phone‑based ploys add another layer. Criminals place calls that appear to originate from official Amazon support lines by spoofing caller ID. Posing as fraud investigators, they warn of fake ...

Amazon has warned that scammers are monitoring customer complaints in social media posts and comments. Crooks then reach out to you. AARP is seeing an uptick in complaints from consumers who have been ...

Amazon is alerting customers to a rising impersonation scam that could compromise sensitive personal data. The e-commerce giant is warning about the issue, in which a scammer pretends to be a company ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...